Chargebacks in Amazon Vendor or surcharges for non -compliance with policies, can be one of the biggest problems you face as vendor at Amazon Retail. And they not only represent a direct cost, but they can also negatively affect your general performance on the platform .
Thinking about that, this guide shows you everything you need to know about Amazon Chargebacks. You will learn what they are, how to review them in Central vendor, the different types of errors that can generate them and a general description of the applied rates. And, if you already face this problem, you will find the step -by -step instructions on how to create a successful dispute so that these surcharges are returned.
Index
What are Amazon non -compliance surcharges?
Returns of charge or surcharges for non -compliance ( Chargebacks , in English), are penalties that Amazon retail imposes suppliers when they violate the operational requirements of the process . They may incorrect the boxes incorrectly or do not deliver the point of the products to the Amazon stores. The subscription fan is wide, so it is important to become familiar with concepts such as: Advanced Shipment Notification , Asn & Carton Labelling , Barcode Link Failing , Carton Content Inaccuracies , Collateral Prep Expirary Invalid Asin , On-Time Accuracy and other anglicisms for which you can "fall" a surcharge.
The reason that the Chargebacks mechanism exists is that each error in the process translates into small inefficiencies that translate into additional costs for Amazon , for example, that employees must make extra or that it is necessary to hire new workers in Amazon stores to solve certain problems derived from deliveries or packagings or poorly sent pallets.
That Amazon has implemented penalties intends to be an incentive for brands to improve their processes and adapt to the marketplace requirements .
How to review the chargebacks in Central Vendor?
In Central Vendor, it enters reports - operational performance (reports / Operating Performance, if your central vendor is in English) and you will see the general description of the return returns in the selected period of time.
Defects are ordered by their status and additional details are included on the rate of policy violations and amounts charged by Amazon.
To know the details of the returns, click her and you will see the ASIN and PO that gave rise to the penalty.
For a complete review, the detailed breakdown by market and purchase order numbers must be accessed. To access the position, click on the total return. If you wish, export and download the full report for your files.
The types of providers' position
Let's look at the types of care penalties shown in central vendor and, then, what each consists of:
- Not valid
- Excess weight
- Box with excess size
- Import documents sent late
- Rejected delivery
- Box content accuracy
- Exempt additional packaging and level (SIOC)
- Paper bill
- Incorrect orders management
- Breach of shipping/delivery deadlines for import merchandise
- Information about non -compliant cardboard content
- It has not been presented
- Preparation problems
- Appointment request with import order delay
ASN non -valid / precision of the ASN
The ASN, or advanced shipping notification , is a message with relevant information about the content of a shipment and the transportation information of the transporter before delivery.
As a supplier, you have the obligation to send the ASN before the shipment reaches the Amazon Fulfillment Center (FC). If you do not receive or it is inaccurate, a return charge of the ASN is applied .
Box content accuracy
The return of precision charge of the box content is applicable when there are incongruities between the amounts of products in a box that receives Amazon and the information in ASN .
For example, if the ASN specifies that the box has 20 products, but the Amazon warehouse arrives 15, a penalty charge is issued.
Information about the content of the cardboard non -compliance with cardboard information
Returns of compliance with cardboard information are applied when Amazon receives boxes without label or poorly labeled boxes .
To avoid this, the bar codes and box labels must be perfectly legible. In addition, the latter must show a number of 20 digits that meet the standard (SSCC or AMZNCC ) as simple text and barcode, and an ASN/bowl number in text and barcode, or a complete list of Po both in text and in bar code.
In addition, the ASN must include the same identification at the cash level and the required information of the usual ASN.
Import documents sent late
Amazon requires that import documents be delivered within four days that follow the start date (if it is sea transport) or the same day of the output (if it is air transport).
Therefore, this return return is activated when commercial documents have not been delivered within the required period.
Breach of shipping/delivery deadlines for import merchandise
The return of non -compliance with the import of purchase order in time, corresponds to the case in which an estimated load delivery date was entered outside the shipping window provided by Amazon .
Appointment request with import order delay
Amazon issues returns of late importation reserve office if a reservation is not sent at least 14 days before the opening date of the shipping window for maritime load .
It has not been presented / not show
This return return will be issued if you or the carrier do not show up to collect a shipment scheduled at the Amazon compliance center , which causes delays and inefficiencies in the Marketplace operations.
Punctual precision of purchase orders
Amazon will issue such a countercart if your carrier delivers volumes of orders outside the shipping window assigned in the confirmed purchase order.
Box with excess size
Amazon charges an additional rate for shipments in boxes or packaging that exceed certain established size limits . Specifically, if it exceeds 63.5 cm anywhere, unless the product that is sold is greater than that.
If a shipment exceeds the size, Amazon will apply an extra charge to cover the highest handling and transport costs involved in the most bulky packages.
Surplus purchase order units
When a seller sends more units of a product than were really requested in the customer's purchase order , Amazon applies a rate for each additional item. This prevents sellers from sending more than the required one, which could generate unnecessary returns and higher processing costs.
Excess weight
In addition to the size limits, Amazon also establishes maximum weight limits allowed for packages. If a shipment exceeds the maximum weight, which is usually around 23 kg , an additional rate will be charged. This covers the greatest logistics and transport costs that involve handling and sending heavier packages.
Paper bill
Amazon generally requires that invoices be sent electronically, through the EDI or from “creating invoice” in Central Vendor. When the seller sends an invoice printed on paper, or PDF through the form Contact us , an extra charge is added.
Preparation problems
If a package reaches Amazon centers in poor conditions due to poor packaging or preparation by the seller , additional rates will be charged. This covers the costs of properly packing the product or forwarding it to the customer if necessary.
Rejected delivery
It is broadcast when Amazon finds security problems or regulatory breach when shipments reach their logistics centers .
This happens, for example, if the pallets are stacked insecurely, the products are not duly insured or do not comply with Amazon's health and safety regulations.
Exempt additional packaging and level (SIOC)
Products with dimensions greater than 45.5 x 34.0 x 26.5 cm or weight greater than 12.3 kg and are not certified as if sooc ( shipped in Own Container ) are sent. It is important to manage to obtain this certification through the Amazon AVS team, on its own or through an external laboratory certified by ISTA.
Amazon position return rates
These are the applicable rates on Amazon Europe:
| Type of Black | Post |
| ASN precision | 2-6% of sales costs |
| Accuracy of the box content | € 0.22 -0.75 per unit |
| Compliance with cardboard information | € 0.14 per unit |
| Late delivery of import documents | € 50 -150 per document and day of delay |
| Import Po in non -compliance | 3% of sales costs |
| Import of shipping with late reserve | 3% of sales costs |
| Do not present yourself | 290€ |
| Punctual Precision of the Purchase Order | 3-9% of sales costs |
| Large cardboard | € 1.25 per box |
| Surplus purchase order units | € 0.6 per unit |
| Overweight cardboard | € 2.73 per box |
| Paper bill | € 5 per bill |
| Preparation problems | € 0.3 -0.78 per unit |
| Rejected delivery | 290€ |
| It is sent in your own container | € 1.7 per unit |
And these applicable return positions at Amazon United States:
| Type of Black | Post |
| ASN precision | 2-6% of sales costs |
| Accuracy of the box content | $ 2.6 per unit |
| Compliance with cardboard information | $ 10 per box |
| Late delivery of import documents | $ 150 per document, +$ 50 for each additional day |
| Import Po in non -compliance | 3% of sales costs |
| Import of shipping with late reserve | 3% of sales costs |
| Do not present yourself | $50-$250 |
| Punctual Precision of the Purchase Order | 3-10% of sales costs |
| Large cardboard | $ 25 per box |
| Surplus purchase order units | 10% of sales costs |
| Overweight cardboard | $ 25 per box |
| Paper bill | N / A |
| Preparation problems | $ 0.63- $ 1.26 per unit |
| Rejected delivery | 3% of sales costs |
| It is sent in your own container | $ 1.99 per unit |
How to dispute erroneous charge returns?
Amazon allows you to present a dispute for erroneous return positions within a maximum period of 30 days since it appears in Central Vendor. To do so, follow these steps:
- Check the details of your return positions in the operational performance panel - See defect list . This will give you an overview of the charges in your account, including the State, the rate of violations of policies and amounts charged.
- Identify any return charge that you think was issued by mistake. To dispute it, click on the dispute .
- It provides a clear explanation and all relevant support documents to base your case.
Well, I hope that with this guide, you have learned and seen a complete vision of the Vendor Chargebacks, how to manage them and how to work with Amazon to minimize the impact of these important operational costs. In Azzgency, we manage them from our own technology and recover important amounts for our clients . Ask us more information .
